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Evidence Guide: CPPCLO3005 - Confirm and apply privacy and security requirements for cleaning work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPCLO3005 - Confirm and apply privacy and security requirements for cleaning work

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm site access and security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client details, including address, are confirmed according to company requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cleaning work site access and security arrangements are clarified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Areas of work site not to be accessed or cleaned are identified and clarified with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

New client is provided with details of company policy relating to maintaining privacy of client information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm personal or property security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client preferences and workplace procedures to be followed in the case of personal risk or incidents, and reporting requirements, are confirmed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client and workplace procedures to be followed in the case of a breach of security are confirmed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement privacy and security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client work site is accessed on arrival and secured on leaving the site, according to agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security systems are deactivated and reactivated according to agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Internal areas of work site to be cleaned are accessed and secured according to agreed procedures and restricted areas are not entered.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confidentiality of client personal or commercial information is maintained according to privacy requirements, and not disclosed unless essential for incident reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement security risk or breach procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work site is assessed for signs of security risk or breach during site access and cleaning, and agreed procedures and reporting requirements are followed as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks to personal security are assessed and workplace procedures and reporting requirements are followed as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incidents involving personal security are reported immediately and workplace procedures are followed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Confirm site access and security procedures.

1.1.

Client details, including address, are confirmed according to company requirements.

1.2.

Cleaning work site access and security arrangements are clarified.

1.3.

Areas of work site not to be accessed or cleaned are identified and clarified with client.

1.4.

New client is provided with details of company policy relating to maintaining privacy of client information.

2.

Confirm personal or property security procedures.

2.1.

Client preferences and workplace procedures to be followed in the case of personal risk or incidents, and reporting requirements, are confirmed.

2.2.

Client and workplace procedures to be followed in the case of a breach of security are confirmed.

3.

Implement privacy and security procedures.

3.1.

Client work site is accessed on arrival and secured on leaving the site, according to agreed procedures.

3.2.

Security systems are deactivated and reactivated according to agreed procedures.

3.3.

Internal areas of work site to be cleaned are accessed and secured according to agreed procedures and restricted areas are not entered.

3.4.

Confidentiality of client personal or commercial information is maintained according to privacy requirements, and not disclosed unless essential for incident reporting.

4.

Implement security risk or breach procedures.

4.1.

Work site is assessed for signs of security risk or breach during site access and cleaning, and agreed procedures and reporting requirements are followed as required.

4.2.

Risks to personal security are assessed and workplace procedures and reporting requirements are followed as required.

4.3.

Incidents involving personal security are reported immediately and workplace procedures are followed.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Confirm site access and security procedures.

1.1.

Client details, including address, are confirmed according to company requirements.

1.2.

Cleaning work site access and security arrangements are clarified.

1.3.

Areas of work site not to be accessed or cleaned are identified and clarified with client.

1.4.

New client is provided with details of company policy relating to maintaining privacy of client information.

2.

Confirm personal or property security procedures.

2.1.

Client preferences and workplace procedures to be followed in the case of personal risk or incidents, and reporting requirements, are confirmed.

2.2.

Client and workplace procedures to be followed in the case of a breach of security are confirmed.

3.

Implement privacy and security procedures.

3.1.

Client work site is accessed on arrival and secured on leaving the site, according to agreed procedures.

3.2.

Security systems are deactivated and reactivated according to agreed procedures.

3.3.

Internal areas of work site to be cleaned are accessed and secured according to agreed procedures and restricted areas are not entered.

3.4.

Confidentiality of client personal or commercial information is maintained according to privacy requirements, and not disclosed unless essential for incident reporting.

4.

Implement security risk or breach procedures.

4.1.

Work site is assessed for signs of security risk or breach during site access and cleaning, and agreed procedures and reporting requirements are followed as required.

4.2.

Risks to personal security are assessed and workplace procedures and reporting requirements are followed as required.

4.3.

Incidents involving personal security are reported immediately and workplace procedures are followed.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also confirm and apply privacy and security procedures for two different work sites to be applied when cleaning.

In doing the above work, the person must:

implement agreed procedures for accessing and securing the work site

assess work site for signs of security risks or breaches

implement agreed procedures for responding to and reporting security risks and breaches.

A person demonstrating competency in this unit must demonstrate knowledge of:

processes for obtaining and confirming client details

procedures for using access passes and keys for different client sites

company policy or code of conduct in relation to privacy and confidentiality of client information

workplace procedures, including reporting requirements for:

security risks and breaches

personal security risks and incidents.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Work site access must include at least one of the following:

electronic codes

keys

security cards.

Security arrangements must include:

processes for locking and unlocking doors

location of internal door keys if applicable

alarm deactivation and reactivation procedures.